Our features

A feature set built for audiology

HearLInk is the audiology CRM and practice management system packed with
time-saving features.

All features

Calendar / Diary

Appointment types

Define your own appointment types with custom colours, durations and assignability

Email & SMS confirmation

Appointment confirmation emails and SMS messages are included as standard

Email & SMS reminders

Enable appointment reminder emails and SMS messages at no additional cost.

Outcomes

Specify appointment outcomes to gain immediate, at-a-glance visibility of clinic perfomance

Working schedules

Multi-clinic days? No problem. Alternating weekly schedules? We've got you covered. Define even the most complex staff working schedules in HearLink

Holiday & Unavailability

Easily keep track of holidays and unavailability such as breaks, training, lunchtimes and meetings

Rooms & Resources

Automatic calculation of required rooms & resources, preventing double bookings and conflicts

Route map

Visualise your daily appointments on a map with estimated driving time and travel distances

Filters & Settings

Make your calendar your own with clinic or clinician filters, view as a week or single day

Online booking

30 second integration

HearLink's online booking widget is a neatly wrapped HTML component that can be installed in less than 30 seconds

Smart slot management

Appointment types, clinics, schedules, holidays, meetings, resources, durations - we process all information critical to appointment availability to ensure smooth online booking

Google analytics tracking

Dedicated landing pages are available, allowing you to add your own google tag to track analytics

Patient management

Global search function

Whenever, wherever you are, you can always quickly and easily find a patient by searching name, email, phone number or address

Patient dashboard

Immediate snapshot of the patient's information, surfacing key information such as recent activity, finances, clinical history and more

Hearing test history

Audiogram visibility directly in HearLink, synced automatically from Noah

Product assignment

Full history of hearing aid and accessory assignment, easily keep track of serial number and warranty information

Unlimited document storage

From invoices to images, store all patient documents directly in HearLink

Custom forms

With our form builder component you can design custom forms such as Wax removal consent or Patient questionnaires

Notes & alerts

Keep track of everything from clinical observations to admin details. Immediately highlight key information and quirks using alerts

Complete patient visibility

Gain immediate access to the full patient history including appointments, hearing tests, orders, product, repairs, transactions and communictions

Noah 4 integration

Centralised storage

HearLink stores all Noah data centrally so it can be shared to clinicians on multiple devices

Audiogram visibility

Hearing test data is automatically synced to HearLink, providing audiogram visibility without the need to open Noah

Offline sychronisation

With Noah in standalone mode, you are free to conduct your appointments offline, HearLink's connector keeps track of the changes and synchronises once reconnected

Stock management

Hearing aids, accessories & consumables

Easily keep track of inventory across your business with real-time stock updates

Trial management

Manage patient trials with confidence. Trial products stay visible and trackable in your stock system.

Orders / Invoicing

Complete sales visibility

View all orders generated across the business, drill down into specific dates, statuses and clinics

Ordering built for audiology

Craft your invoice items from your hearing aid, accessory and service catalogue. Include audiology specific clinician and patient declarations with sign off by signature or print name

PDF generation and email delivery

Branded invoice PDF generation with the option to send copies to patients via email

Repair management

Real-time visibility

With our repairs module, on-going repairs are just a click away, giving you immediate visibility

Repair note generation

Branded repair note generation with all the relevant details you need for send to a manufacturer.

History & activity

Even when resolved, retain a full history of repairs, steps, notes and outcomes, all accessible through the patient's file

Reporting

Coming soon

Advanced report builder

Gain access to a plethora of data options and filters to build the reports needed for your business

Appointment insights

Quick insights into your business performance with reports such as conversion rate, cancellation and outcome reports

Financial insights

Gain instant understanding into the finances of your business

Marketing

Patient identification powered by AI

Using Tonee, HearLink's AI assistant you can quickly turn your prompts into queries on your database, quick identifying opportunities for marketing

Coming soon

Campaign builder

Design your marketing messages with our template builder and delivery via SMS or email. Full insights into performance from delivery to appointment to order

Finance & transactions

Transaction visibility

Quick access to all charges, payments and refunds over a specified time period

Coming soon

Xero integration

Automatically sync invoices, statuses and payments to Xero. No need for double entry

Alerts / Recalls

Patient alerts

Quickly setup reminders to contact patients about re-tests, phone calls or anything important to your business

Business customisations

Logo & theme

Make HearLink your own by adding your brand logo and colours. Automatic application to all generated documents and invoices

User management

Easily manage access to your system for clinicians or administration staff. No limits to staff members and you only pay for those assignable to appointments

Granular permission management

Using permission groups, you define the roles within your business ensuring that each staff member only has the access they need

Unlimited clinics

Add as many clinics or satellite locations as our need for your business

Multi-brand support

Options to have different logos, colours or company details across generated documentation and invoices

Appointment types

Complete control over the appointment types in your system, with advanced customisation options such as: Colour, duration, sales opportunity, outcomes, assignable users, confirmation and reminder messages

Lead types / Referral source

Keep track of your patient or appointment sources, bundle with reporting to gain incredible insights into your most effective campaigns

Custom form builder

With our form builder component you can design forms for both internal and external use, forms can also be attached to appointment confirmation messages, making your clinic even more efficient

Note snippets / templates

Save precious time with note snippets - simply type your trigger word to immediately paste in commonly used phrases or templates

Product & service catalogue

You define the hearing aids, accessories and services you provide, no clutter from pre-configuration

Audiometer management

Never miss a calibration date again, store all your audiometer information directly in HearLink

Rooms & Resources

Avoid double bookings and equipment conflicts with resource management.

Patient workflow

Define all the statuses for the patient journey through your clinic, providing the foundation for rapid identification and reporting.

Feature ideas

Something missing?
With over a dozen updates each month, we'll deliver it quicker than you might think